About Silk Scarf Online
Thai silk scarves, pashminas, cashmere scarves and silk shawls, sent directly from Thailand and delivered across South Africa.
What we do
Silk Scarf Online sells one thing: Thai scarves. Our range covers plain pashmina scarves in the full colour range, patterned pashmina shawls, soft silk scarves, cashmere scarves, silk shawls and men's scarves, plus clearance plaid and traditional Thai scarves and custom gift wrapping. Each product page names its own fabric.
Everything is packed and sent directly from Thailand. We are an online supplier with no physical shop or premises.
Why Thai silk
Thailand has a long history of silk weaving, and Thai scarves are known for their colours and designs. A pashmina or silk shawl is light enough for a summer evening and warm enough for a cool night, which is why one scarf ends up worn all year round.
Delivery
Delivery within South Africa is free on orders of R600 or more. Below that there is a flat R250 charge, shown in your cart before you pay. Orders are dispatched within 2 working days, then delivered within 7 working days by tracked courier. A tracking number is emailed when the parcel leaves, and you can follow it on Track Your Parcel. Our shipping page has the full detail. You pay by card through Stripe, or by PayPal. South African consumers also have a 7 day cooling-off period under section 44 of the Electronic Communications and Transactions Act 25 of 2002, alongside their rights under the Consumer Protection Act 68 of 2008.
If something is not right
Your rights under the Consumer Protection Act 68 of 2008 apply in full to everything we sell. If an item arrives faulty, damaged or not as described, email us and we will put it right. No separate warranty is sold. If you change your mind, you can ask for a return within 14 days of delivery; you pay the return postage. Our refunds and returns page explains how returns work.
How to reach us
Email theteam@silkscarfonline.com or call our international call centre on +66 098 391 3877. You can also use the form on our contact page. Please include your order number if you have one.
Who is behind Silk Scarf Online
Silk Scarf Online is part of a family-owned group of online stores. Our CEO, Renoo Caruso, is a Christian preacher based in Phetchaburi, Thailand. Renoo leads a local church with a congregation of more than 200 people and shares daily Bible teaching in Thai through renoo.faith and a YouTube channel with over 1,600 videos.
That faith shapes how we trade. Clear prices, honest product details, and a real person answering your email. We would rather lose a sale than mislead a customer.
What we sell
Pashmina scarves
Plain pashmina scarves, one cloth and one size in every colour.
Patterned pashminas
Patterned pashmina shawls in a range of colours.
Soft silk scarves
Light silk scarves for tying at the neck or in the hair.
Cashmere scarves
Cashmere scarves in plain colours.
Silk shawls
Silk shawls with a patterned border, long enough to wear as a wrap.
Men's scarves
Plaid scarves cut for men, plus clearance plaid and traditional Thai scarves in the clearance sale.
Frequently asked questions
Which payment methods are accepted?
We accept credit and debit card payments through Stripe, and PayPal. Both are secure checkouts and we never see or store your card details.
What currency are the prices displayed in?
All of our prices are displayed in South African rand (ZAR).
What are your delivery options and how long will it take?
Delivery across South Africa is free on orders of R600 or more, with a flat R250 delivery charge under that. Allow up to 7 working days for delivery after dispatch within 2 working days.
Do I get a receipt for my order?
You will be sent a receipt for your order by email after payment is made. You will also receive a confirmation email with a tracking number once your order has shipped.
Do you have a shop location?
We are an online supplier, with no physical shop or premises.
How do I know if my order has been shipped?
Once your order is shipped, it will be marked as complete in our database and you will receive a confirmation email with a tracking number.
I haven't received my order yet! Is it lost?
If you have any concerns with your order, please contact our support team by email and they will be glad to assist you. You can also follow your parcel at any time on our Track Your Parcel page.
Everything we promise is written down: